1. Introduction
Welcome to HisMercySpeaks.com (“the Website”), owned and operated by God’s Mercy Speaks (“the Company”). We appreciate your trust in our products and services. This Refunds and Returns Policy outlines the terms and conditions for returns and refunds to ensure a fair and transparent process for both our customers and the business.
2. Eligibility for Returns and Refunds
We strive to provide high-quality products, but if you are not completely satisfied with your purchase, you may be eligible for a return and refund under the following conditions:
The request for a return must be initiated within 30 days of the purchase date.
The product must be unused, in its original packaging, and in the same condition as received.
Personalized or digital products are non-refundable.
3. Initiating a Return
To initiate a return, please contact our customer support at hismercyspeaks2020@gmail.com within the specified timeframe. Include your order number, a description of the issue, and any relevant photos if applicable. Our customer support team will guide you through the return process.
4. Return Process
Upon approval of your return request, you will receive instructions on how to return the product. Please ensure that the item is securely packaged to prevent damage during transit. You are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
5. Inspection and Refund
Once we receive your returned item, it will be inspected for eligibility. If approved, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at hismercyspeaks2020@gmail.com with photos of the damaged item. We will arrange for a replacement or issue a refund, including any return shipping costs.
7. Contact Information
For any inquiries or concerns related to returns and refunds, please contact us at:
God’s Mercy Speaks 27 Mallard Court Bradford BD8 0NU Email: hismercyspeaks2020@gmail.com
8. Changes to the Policy
The Company reserves the right to modify or update this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review this policy periodically for changes.
9. Effective Date
This Refunds and Returns Policy is effective as of the 25th of December 2023.
10. Cancellations
Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us immediately at hismercyspeaks2020@gmail.com with your order number. Cancellation requests received after 24 hours may not be accommodated as the processing of your order may have already begun.
11. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to downloadable products, gift cards, and perishable goods. Please check the product description before making a purchase.
12. International Returns
For international orders, the customer is responsible for all return shipping costs, duties, and taxes. We recommend using a trackable shipping service to ensure that your return is received.
13. Customer Satisfaction Guarantee
At God’s Mercy Speaks, we are committed to your satisfaction. If you have any concerns or issues not addressed in this policy, please reach out to our customer support team. We will do our best to find a resolution that is fair and satisfactory for all parties involved.
14. Governing Law
This Refunds and Returns Policy are governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].
15. Changes to the Policy
The Company reserves the right to modify or update this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review this policy periodically for changes.
16. Effective Date
This Refunds and Returns Policy is effective as of the 25th of December 2023.
Thank you for choosing God’s Mercy Speaks. We appreciate your trust and look forward to serving you with the highest level of integrity and customer service.
God’s Mercy Speaks
27 Mallard Court
Bradford BD8 0NU
Email: hismercyspeaks2020@gmail.com